{"xsrfToken":"2da719ba0c4de463f91d42a40db229119a6b3145_lout","branding":{"id":"4","key":"sck","name":"Soliant.cloud Service Desk","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/360ed12f-cfe4-49ed-8d18-77cc61aa6ea9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZjhjOGQ1Zi05NWNiLTRhNTEtYjI0ZS0zNGVjOTQzYjUzNWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM2MGVkMTJmLWNmZTQtNDllZC04ZDE4LTc3Y2M2MWFhNmVhOSI6WyJyZWFkIl19LCJleHAiOjE3NDY1MDEzOTIsIm5iZiI6MTc0NjUwMDc5Mn0._8CaUunfy6hH6uYCcYonHgyECyL7W9ezDTx7T0va4gQ&client=1f8c8d5f-95cb-4a51-b24e-34ec943b535c&mode=fit","logoId":"360ed12f-cfe4-49ed-8d18-77cc61aa6ea9","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Soliant.cloud Help Center","sharedPortalName":"Soliant.cloud Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Soliant.cloud Help Center","sharedPortalName":"Soliant.cloud Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000109","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0aa15eba-b19e-4273-83fc-5b6259f782a5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZjhjOGQ1Zi05NWNiLTRhNTEtYjI0ZS0zNGVjOTQzYjUzNWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBhYTE1ZWJhLWIxOWUtNDI3My04M2ZjLTViNjI1OWY3ODJhNSI6WyJyZWFkIl19LCJleHAiOjE3NDY1MDEzOTIsIm5iZiI6MTc0NjUwMDc5Mn0.PzrKKQIl3FeZYoHlypOw_Ql74t4blu1huuaVGjD3iDc&client=1f8c8d5f-95cb-4a51-b24e-34ec943b535c&height=300&mode=fit","bannerMediaApiFileId":"0aa15eba-b19e-4273-83fc-5b6259f782a5","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"sck","projectId":10003,"serviceDeskId":4,"name":"Soliant.cloud Service Desk","description":"<p>Welcome! You can browse our library of knowledge base articles for Soliant.cloud managed hosting services here.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"62","name":"Add a user to my Soliant.cloud Portal","descriptionHtml":"","callToAction":"Add a user to my Soliant.cloud Portal","introHtml":"","icon":10550,"iconUrl":"https://customer.support.soliant.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[18],"key":""},{"id":"55","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://customer.support.soliant.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[20,18,21,17],"key":""},{"id":"47","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://customer.support.soliant.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[18],"key":""},{"id":"65","name":"Help me upload a database to my server.","descriptionHtml":"","callToAction":"Help me upload a database to my server.","introHtml":"","icon":10473,"iconUrl":"https://customer.support.soliant.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[17],"key":""},{"id":"64","name":"Help With Container Data","descriptionHtml":"<p>Use this form to request help with container data issues. Charges will apply. A team member will get back to you as soon as possible.</p>","callToAction":"Help With Container Data","introHtml":"","icon":10469,"iconUrl":"https://customer.support.soliant.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[17],"key":""},{"id":"88","name":"Move an instance to a new region","descriptionHtml":"","callToAction":"Move an instance to a new region","introHtml":"","icon":10532,"iconUrl":"https://customer.support.soliant.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[20],"key":""},{"id":"57","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://customer.support.soliant.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[20],"key":""},{"id":"61","name":"Request alternate payment method","descriptionHtml":"","callToAction":"Request alternate payment method","introHtml":"<p>Please include as much information as possible in your request and we will get back to you as soon as possible.</p>","icon":10484,"iconUrl":"https://customer.support.soliant.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[21],"key":""},{"id":"63","name":"Request an SMTP Account","descriptionHtml":"<p>Please include your organization name in your request. A team member will get back to you soon.</p>","callToAction":"Request an SMTP Account","introHtml":"","icon":10527,"iconUrl":"https://customer.support.soliant.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[20],"key":""},{"id":"67","name":"Request Enhanced Snapback Model","descriptionHtml":"<p>Use this request form to apply for the SnapBack Premium model. Once your request is submitted, our team will</p>","callToAction":"Request Enhanced Snapback Model","introHtml":"","icon":10550,"iconUrl":"https://customer.support.soliant.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[21],"key":""},{"id":"66","name":"Test","descriptionHtml":"","callToAction":"Test","introHtml":"","icon":10550,"iconUrl":"https://customer.support.soliant.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[21],"key":""},{"id":"93","name":"API Request","descriptionHtml":"","callToAction":"API Request","introHtml":"<p>API Support Requests</p>","icon":10472,"iconUrl":"https://customer.support.soliant.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"89","name":"Billing Issue","descriptionHtml":"","callToAction":"Billing Issue","introHtml":"<p>Issue with Billing</p>","icon":10484,"iconUrl":"https://customer.support.soliant.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"90","name":"Decommission","descriptionHtml":"","callToAction":"Decommission","introHtml":"<p>Instance or account decommission</p>","icon":10469,"iconUrl":"https://customer.support.soliant.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"94","name":"Estimate","descriptionHtml":"","callToAction":"Estimate","introHtml":"<p>Estimates for Soliant.cloud Services</p>","icon":10523,"iconUrl":"https://customer.support.soliant.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"48","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://customer.support.soliant.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"46","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://customer.support.soliant.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"60","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://customer.support.soliant.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"92","name":"Licensing Expiration","descriptionHtml":"","callToAction":"Licensing Expiration","introHtml":"<p>Request involves a licensing issue that must be resolved for your service to continue uninterrupted.</p>","icon":10508,"iconUrl":"https://customer.support.soliant.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""},{"id":"56","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://customer.support.soliant.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"52","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://customer.support.soliant.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"58","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://customer.support.soliant.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"59","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://customer.support.soliant.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"51","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://customer.support.soliant.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"50","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://customer.support.soliant.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"54","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://customer.support.soliant.cloud/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""}],"reqGroups":[{"id":21,"name":"Billing Questions"},{"id":17,"name":"Common Requests"},{"id":18,"name":"Logins and Accounts"},{"id":20,"name":"Servers and Infrastructure"}],"orderMapping":{"18":[62,47,55],"20":[88,57,63,55],"21":[67,66,61,55],"22":[55],"17":[65,64,55],"19":[57,59,61],"16":[54,58,61]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"67bd1a68-c917-3d9a-934f-2db9d74cfa25","appLinkName":"System Confluence","appLinkUrl":"https://arusstest.atlassian.net/wiki","spaceKey":"SO","spaceName":"Soliant.cloud Onboarding","spaceUrl":"https://arusstest.atlassian.net/wiki/spaces/SO","isServer":false},"labels":[],"projectKey":"SCS","serviceDeskId":4,"kbLinkDomainURLs":["https://customer.support.soliant.cloud","https://soliantcloud.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZjhjOGQ1Zi05NWNiLTRhNTEtYjI0ZS0zNGVjOTQzYjUzNWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY1MDE5OTIsIm5iZiI6MTc0NjUwMDc5Mn0.r-ZxWKk3nZVknXELXnI-spIiqQ_oH3CBQomuP88egVU","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"1f8c8d5f-95cb-4a51-b24e-34ec943b535c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"8f0589a5-76c4-4951-9131-de763b08e8cb","name":"Onboarding","categoryUrl":"https://customer.support.soliant.cloud/servicedesk/customer/portal/4/topic/8f0589a5-76c4-4951-9131-de763b08e8cb","lastUpdated":"1741795119492","createdAt":"1632935953632"},{"id":"4432a282-2cf9-4b36-8bc5-f45ea42320a9","name":"Billing","categoryUrl":"https://customer.support.soliant.cloud/servicedesk/customer/portal/4/topic/4432a282-2cf9-4b36-8bc5-f45ea42320a9","lastUpdated":"1741795289222","createdAt":"1632935961577"},{"id":"fb210349-07eb-41aa-bfac-4dbb0a1d9105","name":"Disaster Recovery","categoryUrl":"https://customer.support.soliant.cloud/servicedesk/customer/portal/4/topic/fb210349-07eb-41aa-bfac-4dbb0a1d9105","lastUpdated":"1741795282860","createdAt":"1632935966164"},{"id":"72ecaddb-493e-4558-9b3d-4d95271fa3ba","name":"Soliant.cloud Services","categoryUrl":"https://customer.support.soliant.cloud/servicedesk/customer/portal/4/topic/72ecaddb-493e-4558-9b3d-4d95271fa3ba","lastUpdated":"1741795416311","createdAt":"1632935970948"},{"id":"87887db0-e28b-42a7-8f08-794b7c31b598","name":"FileMaker Software","categoryUrl":"https://customer.support.soliant.cloud/servicedesk/customer/portal/4/topic/87887db0-e28b-42a7-8f08-794b7c31b598","lastUpdated":"1741795416338","createdAt":"1632935976007"},{"id":"c224f062-26b0-4877-940b-43993cbf48a4","name":"Security","categoryUrl":"https://customer.support.soliant.cloud/servicedesk/customer/portal/4/topic/c224f062-26b0-4877-940b-43993cbf48a4","createdAt":"1632935981540"},{"id":"2a59a5c6-2955-4990-84e5-ceb3fe1020aa","name":"Additional Services","categoryUrl":"https://customer.support.soliant.cloud/servicedesk/customer/portal/4/topic/2a59a5c6-2955-4990-84e5-ceb3fe1020aa","lastUpdated":"1741795416291","createdAt":"1635552935073"},{"id":"15a4afcb-f8ee-4902-851b-c92fe25470ed","name":"Using the Soliant.cloud Portal","categoryUrl":"https://customer.support.soliant.cloud/servicedesk/customer/portal/4/topic/15a4afcb-f8ee-4902-851b-c92fe25470ed","lastUpdated":"1741795395358","createdAt":"1635553184879"}]}},"kbPage":{"id":4489231,"title":"Secure FTP Access to your Soliant.Cloud FileMaker Server","url":"https://customer.support.soliant.cloud/rest/servicedesk/knowledgebase/latest/articles/view/4489231","space":{"key":"SO","name":"Soliant.cloud Onboarding","id":65540},"serviceDeskIds":[4],"appLinkId":"67bd1a68-c917-3d9a-934f-2db9d74cfa25","idInString":"4489231","projects":[{"projectId":10003,"serviceDeskId":4,"portalId":4}]}}